Shipping policy

MATRIXBOY — SHIPPING & RETURNS POLICY

SHIPPING

All MatrixBoy orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Please note that processing times are separate from carrier delivery times. Delivery estimates may vary depending on your location, shipping provider, and any unforeseen delays.

MatrixBoy is not responsible for delays caused by shipping carriers, customs processing, or incorrect shipping information provided at checkout, except where required by applicable law.

INTERNATIONAL SHIPPING

International orders may be subject to customs duties, import taxes, and additional fees determined by the destination country. Any applicable charges will be communicated at checkout where possible. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

RETURNS

MatrixBoy accepts return requests within 30 days of delivery.

To qualify for a return, items must be:

  • Unworn, unwashed, and in their original condition.
  • Free from damage, stains, odors, or alterations.
  • Returned with all original tags and packaging where applicable.
  • Accompanied by proof of purchase.

To initiate a return, please contact MatrixBoy through the contact information provided on our website. Include your order number and reason for the return.

Please do not send items back without first contacting us for return instructions.

REFUNDS

Once your return has been received and inspected, you will be notified of its approval or rejection.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless required by law or the return results from an error on our part.

DAMAGED OR INCORRECT ITEMS

If you receive an incorrect, defective, or damaged product, please contact MatrixBoy as soon as possible after delivery, including your order number and clear photographs of the issue.

We will review the situation and arrange an appropriate resolution.

Nothing in this policy limits any rights provided under applicable consumer protection laws.

CONTACT

For questions regarding shipping, returns, or your order, please contact us through MatrixBoy.co.